Payment

Payment methods, security and refund terms

1. Payment methods

Access to uzdata.online is paid by bank transfer against an invoice. This method is intended for legal entities and sole proprietors. Card payments on the website are not accepted.

The invoice and the offer agreement are sent to the e-mail you provide. Payment is made from your organisation's settlement account to the service operator's details. The currency and exact amount are stated in the invoice.

2. Payment procedure

1. On the website, choose a plan and click «Request invoice».
2. Fill in your organisation's details (name, e-mail, phone) and submit the request.
3. Within one business day we send the invoice and the offer agreement to your e-mail.
4. Pay the invoice from your organisation's settlement account using the details provided.
5. Once payment is received, access is opened within one business day; a confirmation is sent to your e-mail.

3. Documents

For each payment we provide:

• an invoice for payment;
• the offer agreement (accepted by the fact of payment);
• on request — a service-completion act and other closing documents.

4. Refund terms

Refunds are made in accordance with applicable law and the terms of the public offer.

4.1. When a refund is possible

• The service was not provided due to the fault of uzdata.online (a technical failure, service unavailability);
• The service was provided with material deviations from the terms of the offer agreement;
• The Customer cancelled the service before it was actually provided (for services provided over a defined period — proportionally to the unused part);
• The payment was made by mistake or twice for the same service.

4.2. When a refund is not made

• The service was actually provided in full and accepted by the customer;
• The customer breached the offer (an attempt to transfer access to third parties, automated data scraping, etc.);
• The period for requesting a refund has expired (see 4.4).

4.3. How to request a refund

1. Send a free-form application via the contact form on the website, stating:
   • the name of the legal entity / sole proprietor;
   • contact phone and e-mail;
   • the date and amount of payment;
   • the invoice number / name of the paid service;
   • the reason for the refund;
   • bank details for the refund.
2. We review the application within 10 business days and send a reply to your e-mail.
3. If approved, funds are returned to the settlement account from which the payment was made.

4.4. Refund deadlines

• A refund application is accepted within 14 calendar days of payment.
• After a refund decision, funds are returned to the payer's settlement account within up to 10 business days.

5. Payment contacts

UZDATA service Operator
Contact — via the contact form on the website.